Customer service workers the world round have cheered Steven Slater since Monday.
Slater was the JetBlue flight attendant who'd grinned and borne passenger rudeness one time too many. After a passenger dropped the f-bomb on him on Monday, he delivered a maledictory speech on the plane's PA system, grabbed a beer and deployed the emergency chute.
On Thursday, though, he asked for his job back.
No mulligans, Steven. A last stand is a last stand. That's why we honor and remember them.
What if Chief Joseph had said, "I will fight no more...unless I can round up more warriors."?
Asking for your job back says that you value the job more than you do your pride. That customers can heap indignity upon you, knowing that even if you lose your cool, you'll crawl back and ask for more.
You say you love flying. Wouldn't you love it just as much jetting from speaking engagement to speaking engagement plugging your new book Emergency Exit: Mollifying Your Customer-Facing Staff?
That strategy didn't work well for Chief Joseph, but Chief Joseph didn't have the internet and YouTube to promote himself. Nor did he have Craiglist, which apparently abounds in unpaid ghostwriters. Judging by all the Craigslist postings in New York and New Jersey, all you have to do is call the honor of writing your book an "internship" to find free scriveners. So stand your ground.
(My posting 80/20 Rule was just a little ahead its time, apparently.)
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